Privacy Policy

Grindlays Regency (Pvt) Ltd (“Grindlays Regency”, “we”, “our”, “us”) is committed to protecting the privacy and personal information of our guests, website visitors, and business partners.

This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us online or offline across our property in Sri Lanka.

  1. Information We Collect
    We may collect the following categories of personal information:
    1. Personal Identification Information
      • Full name
      • Contact details (email, phone number, address)
      • Nationality and identification details (passport/NIC)
      • Date of birth (if required for booking or legal compliance)
    2. Booking & Stay Information
      • Reservation details
      • Payment details (processed securely via third-party gateways)
      • Room preferences
      • Special requests
      • Loyalty or promotional data
    3. Technical & Website Data
      • IP address
      • Browser type
      • Cookies and usage data
      • Device information
    4. Marketing Information
      • Newsletter subscriptions
      • Preferences and interests
      • Feedback and reviews
  2. How We Use Your Information
    We use your information to:
    • Process reservations and payments
    • Provide hotel services and guest support
    • Comply with Sri Lankan legal and regulatory requirements
    • Improve our services and website functionality
    • Send promotional communications (if consent is provided)
    • Prevent fraud and ensure security
  3. Legal Basis for Processing
    We process your data based on:
    • Contractual necessity (reservation and stay management)
    • Legal compliance (registration requirements)
    • Legitimate business interests
    • Your consent (marketing communications)
  4. Data Sharing
    We may share your information with:
    • Payment processors
    • IT and booking engine providers
    • Government authorities where required by law
    • Marketing platforms (with consent)
    • We do not sell personal data to third parties.
  5. Data Retention
    Your personal data is retained only as long as necessary for:
    • Legal compliance
    • Accounting requirements
    • Business and operational needs
  6. Cookies
    Our website uses cookies to:
    • Improve browsing experience
    • Analise website traffic
    • Remember preferences
    • You may disable cookies in your browser settings.
  7. Data Security
    Grindlays Regency implements:
    • Secure servers
    • Encrypted payment processing
    • Access-controlled internal systems
    • However, no online transmission is 100% secure.
  8. Your Rights
    You may:
    • Request access to your data
    • Request correction or deletion
    • Withdraw marketing consent
    • Lodge complaints with relevant authorities
    • Contact: grindlaysregency@gmail.com
  9. Third-Party Links
    Our website may link to external websites. Grindlays Regency is not responsible for their privacy practices.
  10. Policy Updates
    Grindlays Regency reserves the right to update this Privacy Policy. Updates will be posted on our website.